FedEx Freight Adds Morning Service

FedEx Freight is increasing the pressure to perform in the LTL market by adding a higher level of service designed to boost market share.

The new service, FedEx Freight A.M., provides a money-back guaranteed delivery by 10:30 a.m. for a flat rate of $75.

The service is targeted at shippers requiring last minute changes to delivery schedules for a particular shipment or as part of a planned strategy to reach a market or customer earlier in the day.

"Similar guarantees in the market are based on a percentage of revenue, but we tested the market and found that customers want it kept simple," said FedEx Freight President and CEO Douglas G. Duncan. "A flat rate means no guess work is involved. It requires simply a notation on the bill of lading or an on-line request - no phone calls are necessary.

"As companies further compress supply chains and carefully manage inventory and cash flows, this level of service is more important than ever," he said.